Delivery or Pick Up:

    Delivery is normally schedule 2 hours prior to the reception.

Accidents and Weather:

    While we take our responsibilities very seriously, there may be some extreme conditions, such as accidents, or inclement weather, which may prevent us from fulfilling our obligation.  Please keep your contact information and alternate contacts up to date so that we may notify you as any situation that may have occurred or may be anticipated.  With good communication, there is a much better chance of working out a reasonable solution to any situation. 

Customer Pick Up:

    Wonderful Cakes will not be responsible for damages to your cake once it leaves from our facility.  If you are managing the delivery yourself, we recommend the cake be place on a flat surface in your vehicle rather than the trunk or angled seats.  SUV’s with seats folded down flat and allowing air conditioning to flow to the cake would be best.  Placing a non-slip mat on the surface where the cake will be place may help prevent sliding.  Remember, the speed you go is not so much the issue. Braking and taking the corners at that speed is.  Never have someone hold the cake on his or her lap.  Please keep the cake cool and away from the sun to prevent softening and melting. 

Cake Table Set Up:

    If you want us to set up and decorate the cake table for you, please let us know in advance as we may need to bring special tools, equipment, etc. 

The table for the cake should be sturdy and leveled to support at least 75 pounds.  The size for a round table should be at least 36 inches in diameter and a standard 30 inches in high.  A square table or the shortest side of the rectangle must be a minimum of 36 inches.

    Upon delivery, if we are not retained to set up the cake, and after the set up is complete, if we are so retained, the care and protection of the cake becomes your responsibility. The table should be very visible, but not in high traffic area where it could get bumped before being cut and served.  Make sure you have chosen a protected area that is level and stable, where the cake will not be overly exposed to the weather or elements, and not too close to the dance floor.

Cake Tip:

    Much of the reception and many of the reception photos take place in around the cake.  To make the most of moment as well as your lasting memories, we would like to make the following suggestions.  The cake should be placed on its own table, with coordinating or complimenting table cloth (pressed, clean, and crisp), plants and flowers may be arranged on the table as appropriate.  Candles can add a special touch.  For photos, a white or light colored cake may stand out better on with a darker background vs. a white painted wall.  If there is a windowbehind the cake, the lighting for the photos may need to be adjusted.  Also watch for unattractive   elements that may be in the background of your photos such as vent, pipes, electric cords, restrooms and other doors, etc.  Generally, take a look at the reception site in advance to find the ideal place to set up the cake table. 

Cake Topper and Ornaments:

    If you are providing your own cake topper or ornament, you may bring the item to the baker up to two weeks in advance.  We will make every effort to accommodate the topper or ornament and secure it to the cake; however, we are unable to accept responsibility for the replacement cost if the ornament is lost or stolen.

Cake Boxes

    If you are planning on saving the top cake for you anniversary, please let us know to provide the cake box.

Many of today’s brides and grooms opt to serve the top tier at the wedding, take it home to enjoy after the wedding or even on the honey moon, or save it only long enough to share it with members of the bridal party when the couple returns home.  As an alternative you can come and pick a fresh cake for your 1^st anniversary.

Cake Cutting Knife:

    We do not supply cake cutting knife.  If your reception location does not provide one, you may wish to purchase or borrow one in advance.  Many couples purchase an engraved cake server as a keepsake from their wedding.

Broken or Missing Parts:

    If you have chosen to keep the equipment or returned it with missing or broken parts, you will be responsible for the replace cost of the equipment.  We will hold your deposit to cover the costs.

  Ribbon:

    We prefer to add only edible ribbons such as those created with rolled fondant.  Fabric ribbons often have chemicals, dyes and/or preservatives that are not intended to be place in food items.  At your discretion, we will add ribbon you supply or ribbon we have available. 

Color Matching:

    We will make every effort to match swatches of materials or other color examples you provide as closely as possible, however, some colors simply cannot be recreated in frostings and may not be the perfect match.